Culture determines how AI shows up in your customer experience - intelligent, intentional, and human, or disconnected and damaging. The choice is yours. AI is everywhere, but is it actually improving your customer experience, or just making it faster...

6 days ago 11

Psychological safety isn’t a soft concept; it’s a hard-edge business imperative. It determines whether your teams operate in truth or silence, whether innovation thrives or stalls, and whether people stay and grow or leave and disengage. It is the...

1 week ago 12

For too long, “culture” has been dismissed as a soft concept, i.e., something nice to have, a feel-good initiative, or an HR responsibility with no direct bearing on the bottom line. That’s a mistake. A costly one. Here’s the...

2 weeks ago 4