CX Journey
Implementing Your Culture Plan
Culture transformation is ongoing. It's not a one-and-done. When you achieve the culture you desire, it must be maintained and sustained. You get the culture you design or the one you allow. Design it to be what you need...
Creating Your Culture Plan
Creating a Culture Plan involves spelling out a structured, intentional process to align your values, behaviors, and working environment with your mission, vision, and goals. It should include each of the following components and the processes to achieve each....
Do You Have A Culture Plan?
A Culture Plan is a strategic document that's designed to shape, foster, maintain, and sustain your desired organization culture. It outlines the values, behaviors, and practices that are to be encouraged in order to create a strong and positive...
Omnichannel Strategies: Challenges and Building Bl...
When customers interact with brands, they want (expect) a smooth, seamless, consistent, and personalized experience – via their preferred channel. They often make purchases and reach out for help via multiple channels, often starting a purchase in store and...