CX Journey
Canary In The Coal Mine: Early Warning Signs From ...
"Canary in a coal mine" is an idiom that refers to an early warning signal, a subtle but critical indicator that something is wrong or about to go wrong. The phrase comes from a practice used by coal miners...
The Candidate Experience is Broken – Time to Fix I...
Let’s be honest: the candidate experience today is a mess. Applying for a job is a frustrating, dehumanizing exercise that leaves talented people walking away with a worse opinion of the brand than when they started. This isn’t just...
The Customer Lifecycle Starts Before the First Cli...
Meet the Man in the Chair. He’s not your customer. He may not even know you exist. But he has a need, a problem to solve. And in that moment - before he’s clicked on your ad, visited your...