Despite increasing investment in employee engagement tools, surveys, and HR tech - and more executive pledges to make it a priority, employee experience (EX) remains inconsistent, fragmented, and often misaligned with business outcomes. The root issue? Employee experience is...

1 day ago 2

Almost 10 years ago, I wrote an article about why employee retention is such a challenge. Things haven't changed much, sadly. At the time, I basically said: How can employers ensure that employees will stay? There are a few...

1 week ago 0

A few weeks ago, I wrote about the evolving roles of customer experience (CX) leadership, including (and especially) how critical integrating employee experience (EX) is to the five key shifts shaping the future of CX leadership. This is an...

2 weeks ago 1