Most leaders believe they’re listening - and learning. They run surveys, host a town hall or two, do the occasional Gemba walk. Then they step back, review the data, and declare themselves “informed.” They’re operating on fiction, one they’ve...

2 days ago 1

Over the last couple of weeks, I've posted on LinkedIn about The Alignment Gap, i.e., the hidden gaps that prevent organizations from executing their strategy: gaps between strategy and metrics, vision and middle management, customer-centricity and efficiency, priorities and...

1 week ago 5

You have a system. Every organization does. The question isn’t whether you have one; it’s whether yours was designed intentionally or whether it evolved by default. And if it’s the latter, it’s already working against you. When we say...

2 weeks ago 8